Steps to Evaluating a Singapore Maid Agency
With the stress that comes from working, going to school, taking care of children and the elderly, and other household chores, getting a maid to help out is only practical. But you cannot just get any maid–you have to hire one from a proper agency to ensure that the maid will not be an added burden instead. Here are some important points to consider before you choose a Singapore maid agency to help you out:
Make sure the maid agency is licensed by the Singapore Ministry of Manpower (MOM) and accredited by the Consumers Association of Singapore for Good Business Practices (CaseTrust).
Presently, only 10 percent of over 700 agencies have been accredited by the CASE. The remaining 90 percent are probably accredited by the Association of Employment Agencies.
Licenses can only be granted by The Singapore Ministry of Manpower to agencies after a strict evaluation of their business practices. The director of the agency is required to attend and pass the Certificate of Employment Agency course, which spans for three months in the Singapore Polytechnic.
Accreditation is also given by The Consumers Association of Singapore for Good Business Practices to agencies and businesses that are dedicated to maintaining a superior business practice.
Choose an agency that has outstanding testimonials from its clients. An agency that conducts surveys and asks for feedback from its customers should be able to serve you well since they focus highly on customer service.
Your agency should give you a year-long guarantee. This means that if within 365 days so you are not satisfied with your maid, you can get a replacement free of charge.
The length of the guarantee and its conditions and benefits vary in different agencies. Some agencies give three months, half a year, or even 400 days.
For further assistance, the maid agency should have a family satisfaction program.
If an employer is unsatisfied with the performance of the maid, the customer care team can help. They can counsel the maid if any problems should arise.
To ensure that you and the maid you choose are compatible, see if the Singapore maid agency has a Match-Point System.
The Match-Point System was formulated to match the right maid to the employer. This is based on the experience, character, needs, and skills that the employer needs and the employee has.
Check the servies that the maid agency offers to its employess and customers. Common services include the following:
- Air tickets booking and purchasing
- Embassy endorsement
- Medical check-up for the helper
- Passport and work permit renewal
- Orientation for employment as a helper in Singapore
- Overseas helper recruitment
- Repatriation of maids
- Training in care for children, the elderly, the disabled, and the sick
- Training in cleaning, cooking
- Training in spoken English
- Work permit cancellation
- Workshops
If you are unsatisfied with the maid that you chose, you will also find that replacing or going back to the agency is another hassle. Therefore, to minimize the possibility of this happening, choose the right Singapore maid agency to assist you.
