Compare Home Security Before You Buy
Friday, January 18th, 2008Have you decided to buy a security system for your home? Whatever you do, don’t call the first number you see somewhere. It’s far better to shop around, make notes, and compare all the different services and products available.
The best way to compare home security companies is to have their sales representatives out to your home. Have at least two, if not three, companies come and do a thorough evaluation of your house’s vulnerability, and then compare the contracts before you sign. Also do some research into the companies and find out what people are saying about them.
For instance, Brinks is a company that is well-known for its security business. Overall, customers seem to be mildly satisfied with the service they received from Brinks, assuming the system was installed correctly in the first place.
Their quick response time and excellent customer service is often quoted by their customers. One customer describes nine years of using Brinks’ services without a problem.
Then again, others are very upset by what they call a bait and switch tactic (both with contract length and with upgrades to the system to make it a truly safe one), poor fire monitoring, and poor customer service.
Let’s compare home security offered by ADT and Brinks.
Like Brinks, ADT is a company that has been around for well over one hundred years. They are the other most well-known home security company in America.
Just like Brinks, ADT has a mix of customers that range from extremely happy to extremely angry over the quality of service. One customer describes the service people as “idiots,” yet at the same time praises the people in charge of the monitoring center.
Poor installation done by third parties are the most common cause of negative reviews. One customer advises people to read the contract thoroughly, test the system each month, and only buy straight from ADT. These steps will help you have a more positive experience.
So it looks as though the home security industry isn’t very consistent when it comes to customer service, but slightly more so in reliability. But like anything else, it’s a good idea to compare home security companies, read your contract, and watch out. Don’t let the company lead you blindly!